FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Frequently Asked Questions about Hi-Beam
Below are some common questions that we can answer quickly here
My Torch is not working?
- Safety stickers: Our torches are sent with stickers or wrapping on the batteries. This is to ensure they cannot turn on in transit. When you receive your torch you will have to either remove the little red or white sticker on the battery terminal, or remove the clear plastic wrapping in order to turn the torch on.
Loose threads: Our torches have 2 threads, one at the rear of the torch, and one at the other end of the handle near the switch. These both have to be tight in order for the electrical circuit. Make sure these are tight!
Battery direction: The batteries need to be in the right way, failure to get this right will damage the torch. The positive terminals should be closest to the LED (front) of the torch.
Still having issues?
If you have tried the above, drop us an email at info@hi-beam.com.au
Does the torch get hot during use?
Yes some of the torches can get hot especially around the shroud where the light is so its best if you be careful not to touch it after use.
Does it have multiple light modes and how do I change them?
Some models do have multiple functions. This can be explained in the manual provided with your torch. Generally the torch itself can change modes by pressing the on button and cycling through each mode.
However some torches don't support this so it's best to refer to the manual. If you have any issues please don't hesitate to contact us.
Is the torch impact resistant if dropped?
While our torches are indeed rugged for heavy use, like all things if you drop it enough it will eventually break. So take good care of your torch and it'll take care of you!