Privacy Policy

Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

 How do we store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your order, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at info@hi-beam.com.au

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@hi-beam.com.au

Based on 2838 reviews
85%
(2426)
11%
(304)
2%
(69)
0%
(7)
1%
(32)
Torch and service

Best torches and service
This company is fantastic
Their attention to their customers is a credit these guys highly recommend

Hi-Beam Marksman Purchase

Awesome torch and very powerful. I have a friend with 2 much larger longer torches and when on the farm mine was more powerful, very impressed!
Value for money compared to china made $500 + torches.
Love supporting Australian made and they have done a terrific job.

D
Hi-Beam HD
Darrell Delaney
High beam torch

Excellent torch.Did not expect the heavy duty case to be as good as it is.Will be well used,great product

R
Hi-Beam HD
Robert Lyon

Brilliant bright light! Highly recommend

R
SAS Professional Series
Rodney Williamson
Great Torches

Absolutely Fantastic Torches
I couldn’t be more pleased to have these Torches

N
SAS Professional Series
Neal Faithfull
Perfect

Good solid construction, good light and adjustable beam is a nice touch

G
Hi-Beam Lite
Glenn Roe
Simply the best.

As you would be aware I have purchased five of your products. Some have been for my own use the others as gifts for friends.
An example, I gave my daughter, who recently made a road trip from The Pilbra in WA to Mackay in Qld. I told her to put the torch in her car for the trip. She did and found it to work ideally when needed and because of the efficiency it comforted her on occasions when used in dark isolated locations.
The LED working head light was for my mate, a milk man who found that it provided an ideal source of light in the dark locations he works and has to use both hands to complete his work.
I have a torch in my car and one in my house and use them when needed and again, they are simply the best.

S
Hi-Beam Lite
Stephen Bryant

Great product, great company to deal with.

HiLite

Thank you Hi Beam, I can see clearly now the sun gone. as good as they say. cheers

I
Hi-Beam Head Lamp
Ihsan Ameen
Great product awesome service

Once again I had the pleasure of dealing with hi-beam as always prompt service and excellent product

S
Hi-Beam HD
Suzanne Glavas
Very very happy

Great torch. I purchased it for my elderly parents and they love it and my sister now wants one too.

K
Hi Beam Spotlight
Kevin Steinhardt
Great torch not big battery

Very bright torch but the battery does not last long.

Beanie

Absolutely love it so easy to recharge I ordered my dad one and he loves it to 🌟🌟🌟🌟🌟🌟🙏🏻🙏🏻

J
Hi-Beam HD
Joy Staniforth
Amazing

So happy with my purchase. No possums can hide from me now. Seriously this torch is amazing.

P
SAS Professional Series
Phillip Hobson
A little ripper

A rugged design with ease of use, a pleasure to use in the field .A little ripper.

D
Hi Beam Spotlight
Damian Bourke
Lite

Very good torch heaps good in the bush.

Brillant Product. Excellent Customer Service

Absolutely love the torches and when I had a minor issue the customer service received was outstanding. Will Highly Recommend to anyone needing a quality torch

A
Hi-Beam Work Light
Ashley Smith

I now have three of your torches. I have the big one and I think the second one is sas, and third one is the head torch. They are all good torches. The head band one is really good when I’m down in the pit checking machinery. It’s really light up good. Head band one stopped working after 2 months, I just e-mailed Hi -Beam , they asked me for a photo and they sent me a replacement. Hi- Beam Service & help was unbelievable. I will be purchasing more in the near future.

S
Hi Beam Spotlight
Salvatore Bosco
Handheld spotlight

Robust unit, am pleased with it so far, thank you

K
Hi-Beam HD
Karina H
Best Torch Ever

I was looking for a torch so I could see where my cows were on the property as we are surrounded by dark bush country. This torch works a treat, I can see them & everything else out there. Worth the money.

R
SAS Professional Series
Robert Doblanovic
replacment torch

had one exactly the same and i broke it (my own fault/doing) and pretty much ordered another one on the same day, it is an awesome torch ..love it 😍
thank you 👍👍

Great torch, annoying grid pattern

We bought the small and large SAS series torches. They are both great and easy to use however they have a grid pattern in the beam, if I had of known that I may not have purchased them.

Green and Red covers are a great bonus.

Was thinking it would be bigger and no mention of lense diameter in description but nice and light and should hopefully help in my hunting adventures.

2nd product ive purchased and always talk up Hi Beam to friends who haven't heard of them.

R
Hi Beam EDC
Romello Mayo
High Beam EDC torch.

This is a great little torch. Very bright,comfortable & light to carry. Package arrived 2 days after placing order! Brilliant service. Personally speaking,I don't like the golf ball,dimpled effect when zoomed out to spotlight. But it doesn't affect or hinder the torch in any way. Thank you for a great Australian made product and outstanding service! Appreciate it😃😃.

N
Hi Beam Spotlight
Neil Millington
High beam spotlight

Well made product. Nice and bright ☀️😎