Warranty

 

Returns

Changed your mind? You can return unused/unopened items within 30 days and receive a full refund upon receipt. No questions asked. Email info@hi-beam.com.au with your order number and we will provide you with the return address. 

Warranty

At Hi Beam we are fully committed to customer satisfaction. If you have any issues or queries, please yell out! 

In the unlikely event that a device fails, we offer either a full money back guarantee or a replacement guarantee (at our discretion based on stock levels and availability of spares).  

All Hi Beam units include a 1-year limited warranty. For warranty support, please email us at info@hi-beam.com.au or contact us in the chat box below. 

This limited warranty does not cover failures due to abuse, accidental damage, or when repairs have been made or attempted by anyone other than Hi-Beam Torches. No liability on this warranty shall be incurred in the respect to damage or loss occurring during transit to or from the purchaser.

 
Based on 2842 reviews
85%
(2429)
11%
(305)
2%
(69)
0%
(7)
1%
(32)
Great Team

HI- Beam was so helpful and supported me with my request, great company and great touch

Awesome torches

Use these on a daily basis. Never faulted.

B
Hi-Beam HD
Brian Mackle

Great

D
SAS Professional Series
David Fitzgerald
SAS professional

To be honest, Its bright, but I thought it would be brighter from the hype & that "square grid" spotlight beam pattern is horrible

Torch and service and batteries

Best company I've delt with in a very long time

Hi-Beam Marksman Purchase

Awesome torch and very powerful. I have a friend with 2 much larger longer torches and when on the farm mine was more powerful, very impressed!
Value for money compared to china made $500 + torches.
Love supporting Australian made and they have done a terrific job.

D
Hi-Beam HD
Darrell Delaney
High beam torch

Excellent torch.Did not expect the heavy duty case to be as good as it is.Will be well used,great product

R
Hi-Beam HD
Robert Lyon

Brilliant bright light! Highly recommend

R
SAS Professional Series
Rodney Williamson
Great Torches

Absolutely Fantastic Torches
I couldn’t be more pleased to have these Torches

N
SAS Professional Series
Neal Faithfull
Perfect

Good solid construction, good light and adjustable beam is a nice touch

G
Hi-Beam Lite
Glenn Roe
Simply the best.

As you would be aware I have purchased five of your products. Some have been for my own use the others as gifts for friends.
An example, I gave my daughter, who recently made a road trip from The Pilbra in WA to Mackay in Qld. I told her to put the torch in her car for the trip. She did and found it to work ideally when needed and because of the efficiency it comforted her on occasions when used in dark isolated locations.
The LED working head light was for my mate, a milk man who found that it provided an ideal source of light in the dark locations he works and has to use both hands to complete his work.
I have a torch in my car and one in my house and use them when needed and again, they are simply the best.

S
Hi-Beam Lite
Stephen Bryant

Great product, great company to deal with.

HiLite

Thank you Hi Beam, I can see clearly now the sun gone. as good as they say. cheers

I
Hi-Beam Head Lamp
Ihsan Ameen
Great product awesome service

Once again I had the pleasure of dealing with hi-beam as always prompt service and excellent product

S
Hi-Beam HD
Suzanne Glavas
Very very happy

Great torch. I purchased it for my elderly parents and they love it and my sister now wants one too.

K
Hi Beam Spotlight
Kevin Steinhardt
Great torch not big battery

Very bright torch but the battery does not last long.

Beanie

Absolutely love it so easy to recharge I ordered my dad one and he loves it to 🌟🌟🌟🌟🌟🌟🙏🏻🙏🏻

J
Hi-Beam HD
Joy Staniforth
Amazing

So happy with my purchase. No possums can hide from me now. Seriously this torch is amazing.

P
SAS Professional Series
Phillip Hobson
A little ripper

A rugged design with ease of use, a pleasure to use in the field .A little ripper.

D
Hi Beam Spotlight
Damian Bourke
Lite

Very good torch heaps good in the bush.

Brillant Product. Excellent Customer Service

Absolutely love the torches and when I had a minor issue the customer service received was outstanding. Will Highly Recommend to anyone needing a quality torch

A
Hi-Beam Work Light
Ashley Smith

I now have three of your torches. I have the big one and I think the second one is sas, and third one is the head torch. They are all good torches. The head band one is really good when I’m down in the pit checking machinery. It’s really light up good. Head band one stopped working after 2 months, I just e-mailed Hi -Beam , they asked me for a photo and they sent me a replacement. Hi- Beam Service & help was unbelievable. I will be purchasing more in the near future.

S
Hi Beam Spotlight
Salvatore Bosco
Handheld spotlight

Robust unit, am pleased with it so far, thank you

K
Hi-Beam HD
Karina H
Best Torch Ever

I was looking for a torch so I could see where my cows were on the property as we are surrounded by dark bush country. This torch works a treat, I can see them & everything else out there. Worth the money.

R
SAS Professional Series
Robert Doblanovic
replacment torch

had one exactly the same and i broke it (my own fault/doing) and pretty much ordered another one on the same day, it is an awesome torch ..love it 😍
thank you 👍👍