Changed your mind? You can return unused/unopened items within 30 days and receive a full refund upon receipt. No questions asked. Email info@hi-beam.com.au with your order number and we will provide you with the return address. 

At Hi Beam we are fully committed to customer satisfaction. If you have any issues or queries, please yell out! 

In the unlikely event that a device fails, we offer either a full money back guarantee or a replacement guarantee (at our discretion based on stock levels and availability of spares).  

All Hi Beam units include a 1-year limited warranty. For warranty support, please email us at info@hi-beam.com.au or contact us in the chat box below. 

This limited warranty does not cover failures due to abuse, accidental damage, or when repairs have been made or attempted by anyone other than Hi-Beam Torches. No liability on this warranty shall be incurred in the respect to damage or loss occurring during transit to or from the purchaser.